1. I just signed up, what's next?
2. What can I expect to receive in my kit?
3. How often will I receive a kit?
4. Are the Mega and Mini kits the same?
5. What is the cost for shipping?
6. How and when will my kit be shipped?
7. When will I be charged for my subscription?
8. What if something arrives damaged?
9. Is available internationally?
10. What is the term of the subscription?
11. What if I need to cancel my subscription?
12. Do you post a sample of the kit prior to shipment?
13. Can I skip a kit?
14. Can I add additional items to my shipment?
15. What if I want to purchase more materials that coordinate with my kit?
16. What if I want to purchase kit add on's or a previous kit?
17. Will I receive an album every month?
18. What are Frequent Shopper Points?

1. I just signed up, what's next?
Check your email for more information. Make sure to add support@qbaroo.com and jessica@clubsei.com to your accepted email list.

2. What can I expect to receive in my kit?
You can expect to receive at least $40 worth of quality products with the Mega Kit and at least $25 worth of products with the Mini Kit. The kit will include all the materials you need to complete the monthly album or project, including layout instructions and ideas. Additionally, club members will have the opportunity to occasionally preview some of the new lines not yet available in stores.

3. How often will I receive a kit?
If you signed up for the Mega Kit or the Mini Kit you will receive a kit every other month. If you signed up for the Combo Kit you will receive a kit every month, alternating between the Mega and the Mini Kits.

Mega kits ship in February, April, June, August, October, and December.

Mini kits ship January, March, May, July, September, and November.


4. Are the Mega and Mini kits the same?
Projects in the Mega and the Mini Kits are not duplicated. The kits are different each month.

5. What is the cost for shipping?
The cost for shipping is a flat rate of $6.99 for a Mega Kit and $5.99 for a Mini Kit, for our customers in the continental United States. Customers living in Alaska, Hawaii, or Canada will be charged the actual shipping cost of shipping via US Postal service.

6. How and when will my kit be shipped?
The kits will be shipped the first week of each month via UPS , with a delivery time of 7-10 days. If you haven’t received your kit by the 15th of the month please contact us.


7. When will I be charged for my subscription?
Billing will take place automatically on the first day of each month that you are scheduled to receive a kit.

8. What if something arrives damaged?
If your product is damaged during shipment, you may return it for a replacement. Please contact our customer service at 1-800-333-3279 for a return authorization within 7 days of receiving your kit.

9. Is available internationally?
is available to customers in Canada. They will be charged the actual freight cost via US Postal Service. Unfortunately, at this time is not available to our other international customers.

10. What is the term of the subscription?
Our subscription term is open ended and will be valid unless cancelled. After one year, those club members that maintain a continuous membership (no interruptions in delivery) will become a VIP member. VIP members will receive additional promotional offers and a specially designed paper line.

11. What if I need to cancel my subscription?
A subscription can be cancelled at anytime after receiving your first club shipment, by sending an email to info@clubsei.com. Please allow 10 days for processing your cancellation.

12. Do you post a sample of the kit prior to shipment?
Yes, we will post a preview of the kit on our website (www.clubsei.com) approximately 3 weeks prior to shipment.

13. Can I skip a kit?
Yes, you may choose to skip a kit. However, notice must be provided to by the deadline date. This date will be noted with the kit preview on our website (www.clubsei.com).

Because of our recurring billing system, a charge of .01 will be billed to your credit card the months that you skip.

14. Can I add additional items to my shipment?
With the exception of add-ons, we are not able to add additional items with your shipment.

15. What if I want to purchase more materials that coordinate with my kit?
More coordinating materials are available for purchase at www.shopsei.com.

16. What if I want to purchase kit add on's or a previous kit?
From our website (www.clubsei.com) you will be able to purchase add on products for the current month's kits, as well as previous kits (based on inventory availability.)

17. Will I receive an album every month?
No, the kits vary from month to month. Not every Mega or Mini Kit will include an album. Kits will provide a variety of materials and can be previewed in advance at www.cubsei.com.

18. What are frequent shopper points?
Every time you purchase add-ons from www.clubsei.com you earn Frequent Shopper Points. These can be redeemed next time you purchase add-ons for a discount or you can save them and request a $10 gift certificate to use on www.shopsei.com for every 250 points accumulated.