Club SEI Frequently Asked Questions
Club SEI Frequently Asked Questions
I
just signed up, what's next?
Check
your email for more information. Make sure to add info@clubsei.com to your accepted
email list.
What
can I expect to receive in my club sei kit?
The
kit will include all the materials you need to complete the monthly album or
project, including layout instructions and ideas (excluding basic supplies).
Can
I skip a kit?
Yes,
you may choose to skip a kit. However, notice must be provided to club sei by
the deadline date. This date varies from month to month and will be noted with
the kit preview on our website (www.clubsei.com).
To keep
your card active in our billing system, a
nominal charge of $1.00 will be billed to your credit card the months that you
skip.
How
and when will my kit be shipped?
The kits will be shipped the first full week of each month via FedEx SmartPost,
with a delivery time of 7-10 business days.
Are
the Mega and Mini kits the same?
Projects
in the Mega and the Mini Kits are not duplicated. Mega kits consist of 12x12
layouts and generally include one extra project. Mini kits consist of mini albums
and/or paper crafting projects.
How
often will I receive a kit?
We
will greet you every month with an alternating mega or mini kit. Your billing
will reflect the kit size received. Mega Kits ship every even month and Mini Kits ship
every odd month.
What
is the subscription term and cancellation policy?
Your
subscription is open ended and can be cancelled at any time, after you receive
your first shipment.
Do
you post a sample of the kit prior to shipment?
Yes,
we will post a preview of the kit on our website (www.clubsei.com) approximately
3 weeks prior to shipment.
What
is the cost for shipping?
The
cost for shipping within the continental United States is a flat rate of $6.99 for a Mega Kit and $5.99 for a Mini
Kit, for our customers in Canada and outside the continental United States shipping is a flat rate of $15.00 for a Mega Kit and $12.00 for a Mini
Kit.
Can
I purchase additional items to add to my shipment?
With
the exception of kit add-ons, we are not able to add additional items with your
club sei shipment. Each month we offer 3 add-on options that can be included
with your kit for no additional freight charges. Add-ons are available with
the kit preview before the deadline date.
What
if I want to purchase previous kits or other club items?
From
our website (www.clubsei.com) you will be able to purchase previous kits (based
on inventory availability) and other club items.
When
will I be charged for my kit?
Billing will take place automatically on the first day of each month that you are scheduled to receive a kit regardless of holidays or weekends.
What
if something arrives damaged?
If
your product is damaged during shipment please contact our customer service
at 1-800-333-3279 within 7 days of receiving your kit.
What
are Frequent Shopper Points?
Every time you make a purchase from www.clubsei.com you earn Frequent Shopper Points. 25 pts = $1.00 off. These can be redeemed next time you purchase at www.clubsei.com for a discount or you can save them and request a $10 gift certificate
to use on www.shopsei.com for every 250 points accumulated.
Is
club sei available internationally?
At this time club sei is available to our Canada and USA customers.
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